Sales Returns

The Sales Returns module manages the process of customers returning items for a refund or store credit. It links returns directly to the original sale invoice to ensure pricing consistency and prevents over-refunding.

Sales Returns Dashboard

The dashboard provides a historical log of all processed returns. The header displays SALES RETURNS with breadcrumbs (Home > Sales > Returns). You can quickly initiate a new return via the + Create Return button.

Returns Table

The table displays key information for each return transaction:

Column	Description
Return #	Unique identifier (e.g., `RET-20260414-1`)
Invoice #	The original sale invoice number linked to this return
Return Date	When the return was processed
Customer	Customer name or `Walk-in` status
Total Amount	The refund amount (shown in red parentheses to indicate a credit/payout)
Actions	View (eye icon) or Delete (trash icon)

Filters & Search

Use the search bar to find returns by number or customer name. The Filters button reveals options to isolate returns by:

Date Range — Filter returns processed within a specific timeframe.
Customer — View returns associated with a specific registered account.

Real-World Use Cases

Quality Control Analysis: Tracking returned items over time to identify if a specific batch of products has an abnormally high defect rate.
Fraud Prevention: Auditing return transactions to ensure cashiers aren't processing unauthorized cash refunds.

Column Customization

The Columns settings allow you to toggle additional data points:

# (Serial Number) — Simple row index.
Items — Shows the quantity of items returned in the transaction.

Sales Returns

Sales Returns Dashboard

Returns Table

The table displays key information for each return transaction:

Column	Description
Return #	Unique identifier (e.g., `RET-20260414-1`)
Invoice #	The original sale invoice number linked to this return
Return Date	When the return was processed
Customer	Customer name or `Walk-in` status
Total Amount	The refund amount (shown in red parentheses to indicate a credit/payout)
Actions	View (eye icon) or Delete (trash icon)

Filters & Search

Use the search bar to find returns by number or customer name. The Filters button reveals options to isolate returns by:

Date Range — Filter returns processed within a specific timeframe.

Customer — View returns associated with a specific registered account.

Real-World Use Cases

Quality Control Analysis: Tracking returned items over time to identify if a specific batch of products has an abnormally high defect rate.

Fraud Prevention: Auditing return transactions to ensure cashiers aren't processing unauthorized cash refunds.

Column Customization

The Columns settings allow you to toggle additional data points:

# (Serial Number) — Simple row index.

Items — Shows the quantity of items returned in the transaction.