Create Blind Sales Return

A Blind Sales Return is used when a customer returns an item without a valid original sale invoice (e.g., lost receipt, gift return, or legacy data migration).

Unlike a standard return, a Blind Return does not link to a historical transaction. This allows for flexibility in special cases but requires careful manual data entry to ensure financial and inventory accuracy.

Key Differences:

• Manual Price Entry: The user must manually specify the price at which the item is being "returned" (refunded).
• Manual Cost Entry: The inventory cost must be specified to maintain accurate valuation.
• Risk Control: These transactions are typically restricted to senior staff or managers, as they lack the validation of a linked invoice.

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1. Select Refund Account & Customer

Choose the source account (Cash/Bank) from which the refund will be paid. You can also associate the return with a registered customer for better tracking.

2. Add Products

Search for the products being brought back. Since there is no original invoice, the system allows you to select any active product from the inventory.

3. Set Return Values

For each item, specify:

• Quantity: How many units are being returned.
• Return Price: The amount per unit to be refunded to the customer.

4. Final Review & Completion

Review the total refund amount in the summary card. Once confirmed, the system will:

• Restock the items into the selected inventory.
• Record a financial outflow from the chosen account.
• Generate a Blind Return record.

• Lost Receipt Returns: Processing a return for a defective, store-branded item where the customer has lost the original receipt, usually offering store credit instead of cash.

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